Allowed 48 hours for our delayed response during long weekends or holidays. Screws, bass knobs, plastic coverings, protective films, etc.
Physical damage: Item is scratched, torn, wet, burned, blown, signs of misuse, and faulty installation DEFECTIVE or non DEFECTIVE. Factory sealed items: If it's opened and tampered except for certain items. Please allow up to 24 hours for us to respond. Sometimes Spam filters prevent emails from being properly delivered. No one is EVER ignored!